Safelite AutoGlass

Absolutely insane. My insurance company, Travelers, suggested Safelite for my windshield repair. I scheduled a mobile appointment for 6/3 between 12:00pm – 5:00pm at my place of work in Dulles, VA (DC). I received an email with the details which included my work number as the contact. I never received a call. At 6:00pm I called Safelite, told them the situation and rescheduled for 6/4. When I got home 6/3, there were 4 messages from Safelite – one telling me they were waiting outside my building.

Why didn’t they call the work number I left? I specifically said work, not home. Safelite requested BOTH numbers, and I made it clear that I wanted mobile service at my place of work.

The morning of 6/4 I called Safelite to ensure they’d call my work number and confirm the appointment time. I was told I’d receive a call around noon, with an expected arrival time. At 1:30 I called them again, had them check the number, and was told to sit tight and await the call from the technician. 5:00pm, ta da, once again, no call. When I got home there was another message from Safelite on my answering machine.

For the luv of. . . After a few days of cooling off, I called for yet another appointment. 6/12 between 12:00pm and 5:00pm. (How stupid am I?!)

The morning of 6/12, I called Safelite to ensure the time and phone number was correct as I had not received an email detailing the appointment. Safelite assured me someone would be calling and my windshield would be fixed that day barring any serious weather issues. It’s been sunny all day long, it’s now 4:00pm and I just called Safelite again, who kept me on hold for 15+ minutes and then transferred me to ‘the shop, ’ where I spoke with someone who told me they tried to call the technician but he’s not answering and offered “can you wait until after 5:00pm, or would I like to re-schedule?” I said this was the 3rd appointment and I’d like to get a new windshield so I will wait (I work until 6:30 anyway), AND I HAD THEM CHECK THE PHONE NUMBER AGAIN.

It’s now 6:30 and once again. . . NO CALL, NO WINDSHEILD. I’m sure once I get home, I’ll find another call from Safelite on my answering machine. How can so many be so incompetent – how can one simple mistake continue on and on, when it passes thru so many different hands. What is with this organization – how do they stay in business? You’d think the technician would try both numbers if he doesn’t get an answer. Each time I left my desk I’d have someone watching my phone to ensure I didn’t miss the call (not to mention we have voice mail).

Obviously, I’m better off. I can’t express how foolish I feel to admit I gave them 3 opportunities.

I will say, in Traveler’s defense, when I called them to get a new claim number the Traveler’s rep was very apologetic and wanted to contact Safelite and complain. I told her I didn’t want them working on my car, so why bother.

Unfortunately, I allowed my insurance company (Allstate) to refer me through to Safelite glass to repair two small dings in my windshield. The technician showed up hours late to do the work in my driveway. When he was done, he informed me that he could only "freeze" the dings and in doing so, it resulted in three cracks emanating from what were intially two small (repairable) dings. I had taken my car to another glass company earlier in the week who indicated that these small dings were easily repairable. The result was that I then had to replace the windshield and pay a $250 insurance deductible (which I did not have to pay for a repair), thanks to Safelite Glass.

called insurance company to replace cracked windshield. they use safelite who did replace the windshield. technician damaged firewall prying at it which caused rain water to leak on distributor & motor. truck won't run now due to electrical shortages caused by their negligence. they deny my problem is because of this - say i probably needed a tune up! e-mailed ken amaro on your side who is a reporter with first coast news, fixing to call the better business bureau & will also call an attorney if this issue does not get resolved.

Just so that everyone knows, please don't be tricked by Safelite or your insurance company to use this cheap glass installing company or any of its affiliates. Safelite Glass Company uses XYG glass which is imported from China and has a low rating and it is NOT OEM ( Original Equipment Manufacturer ) approved. This glass has a pathetic quality rating and it is dirt cheap and it's not safe either. Believe it or not, your insurance company could care less about your safety, just your money. That's why they support Safelite, because it is cheaper for them. Many glass companies use Safelite to supply them with their automobile glass, and that is XYG glass. As an insured motorist, you have the choice to select them or select a glass company who only uses Pilkington Glass. Your insurance company CANNOT tell you to use Safelite! Just so you will know, 60% of your vehicles weight is supported by your windshield if your vehicle ever rolls over. I don't know about you, but my safety and the safety of my loved ones are extremely important to me. If safety means anything to you whatsoever, then stay away from Safelite and ANY of its affiliates, aka, other glass companies who uses them as a supplier. Please don't take my word for any of this. Do what I did and research it a bit. It will not take long before you realize that everything I stated above is simply a fact and none of it fiction. Your life, or a loved ones life, may just depend on it!

A couple of months ago my windshield was broken by rock on the highway. I had the windshield replaced through my insurance company - who uses Safelite (the Largo, FL office). I've had one other windshield replaced by them and another repaired, they did ok work. But this last time they replaced the windshield, they damaged the apilars, replacing them insecurely and now both have been blown off!

I replaced the first one myself, thinking, hey, maybe it's a coincidence. But this morning the other apilar flew off while I was on the highway. Not the one I replaced myself, that one is installed properly and snug as it can be.

I called to have Safelite reimburse me for the cost of the apilars and from very first minute on the phone, I started getting the run around. Someone is supposed to call me back, but that was hours ago. And I'm still in the process of gathering all the data from the windshield install to the apilar that I replaced, etc.

Needless to say, none of their technicians will ever touch my car again regardless of how this turns out.