DoorDash

I recently stumbled upon one of your Doordashers who livestreams and publicizes that she works for you. I have some major concerns regarding her behavior as one of your long time customers.

Her name is Lauren Lahrman, and she works for you in Los Angeles. I will be including some links to her bizarre, and abusive behavior and ask if she is an accurate representation of your company. If she is, I will ask that you immediately cancel and close my account.

Warning, her behavior and words are not safe for children:

In this video, Lauren Lahrman communicates her hatred of gays and Jews during a Livestream of her Doordashing

https://pomf2.lain.la/f/w0jvr5q.mp4

She also loves to drink and drive/smoke marijuana. In this video, she backs into an RV where she is being allowed to stay with friends and just says "oh well" (language warning)

https://youtu.be/OJU06lZIZqQ

In this stream while Doordashing, she uses the "N" word several times.

https://pomf2.lain.la/f/ok57ugrv.mp4

Should you have any difficulty accessing the above videos, please let me know and I will supply them in some other fashion.

Good Afternoon,

The information below is not correct. If you look into the order you will see not only was the address correct, but I asked that the order be left with me. I immediately contacted DoorDash to inform them my order has not been received. I need proof of delivery as I have asked for several times. So far that request has gone unanswered. Please refund my $118.57 Chick-fil-A (04083) for an order I never received.

Thanks

Sharon Richmond

Human Resources Manager, Memphis

Orchid Orthopedic Solutions

4600 East Shelby Drive, Suite 1

Memphis, TN 38118 USA

sharon.[protected]@orchid-ortho.com

+[protected] x 30143 (office)

+[protected] (mobile)

www.orchid-orthopedics.com

From: [protected]@doordash.com

Sent: Monday, August 29, 2022 12:23 PM

To: Richmond, Sharon

Subject: DoorDash Order Never Delivered

Hi Sharon,

Thank you for contacting us.

We understand how frustrating it can be when there is an issue with your order. However at this time, we are unable to offer any compensation for this order because:

(SELECT ONE)

• An incorrect delivery address and/or phone number was provided

• The dasher was unable to connect with you at the time of drop off

Your reference number associated with this contact is [protected].

Best,

John Christopher

DoorDash Support

DoorDash Help

No way to contact door dash while driving...I get these messages telling me i am not going in the correct direction...even tho I am following the map. No way to respond...this has been happening all the past two weeks, today I get to location for pick up and the order is cancelled. Completely wasting my time getting to location, again, similar messages saying i am not driving to location.

The biggest problem is that there is no way for me to respond to these messages, because it appears to be an app issue on your end, because I am going in the direction of what map says.

Then I can't contact anyone after either, and eventually found this place to make my complaint.

Today I am going to download uber eats, hopefully they dont have the same issues with being able to contact dasher for problems.

Had a safety issue with my order on top of it being stone cold . Got a hold of customer service though chat and the guy was rude . He didn't want to answer my question when I asked him why and then just closed the chat . Got the same attitude when I called the female agent sounded like she didn't want to be bothered with this and just transferred me to a "higher up" only to have him tell me he can't do anything but send in a report . Meanwhile his dog was practically barking in my ear the whole time.

My food was cold, soggy and the bacon was missing on my order today august 14th,2022 between 7pm-8pm

my food was cold due to being prepared as soon as the order was placed but it was not picked up unitl almost a hour later, this location is literally less than a mile up the road from delivery address. The order was not prepared properly but door dash charged for bacon that was not on the sandwich.

Jose G. is LAZY, does not try, and does not read Driver Instructions! He DESTROYED my afternoon by giving my order to a house not even near me, and his picture of the delivery was SO SMALL, there weren't even any CLUES as to where I might be able to go find it!

I'm a Driver; so I made my instructions VERY CLEAR. "Please put INSIDE SCREEN ROOM to the left of the house." My address was correct, I double checked when I had to follow up with Pet Smart because he never came.

Jose DID NOT READ the instructions. I know because his pic' shows he put bags OUTSIDE on someone's STEPS (as opposed to "INSIDE SCREEN ROOM"). He didn't even deliver in the right mobile home park (I drove through all streets looking to match his pic).

He also left the order, besides at the wrong house, HALF WAY DOWN THE STEPS WHERE PEOPLE WILL TRIP OVER IT not seeing it.

Please get rid of his lazy, incompetent &)&)*&)*(&)*&()*&*()*(!

7/31 I placed an order for Bandana's and they accepted the order and the dasher was waiting. Dasher calls me to tell me the restaurant is out of EVERYTHING and wanted to know what I'd like to do. Excuse me? Cancel the order or how about never accepting it is there's no food. I contact DD and am told they'll provide my refund in 5-7days. That's not doing me a favor bcuz I'll be getting my refund as a given bcuz there was no exchange of goods. Day 2 8/1 order from KFC. Order accepted, dasher arrives, order is canceled again. This time, the store is closed. Who accepted the order, who updated that the order was being prepared? Contact DD again and they could care less. Paying customers are penalized and act as if they are doing me a service by telling me they are refunding me. Again, stating the obvious being there was no food given. It's apparent that I'm getting a refund. What systems are in place to prevent this? Then I have to wait 5-7 days for my refunds on 2 orders for incompetence. The DD team were not helpful and give blank, rehearsed answers, and no resolution. Canceling my DashPass and closing acct. #DoBetterDD

Yesterday 7/31/2022, I cancelled my order within less than a minute of placing the order. the total was $30.18. I only received a $10.99 credit back. I contacted cs chat immediately after (twice) both times escalating to a supervisor asking for my full refund to my original payment method. First time I spend over a hour on hold and no supervisor showed (almost 2 hours total) I connected to the chat again and the same thing happened, another wasted almost two hours and I have only a $10.99 credit out of $30.18 spent. I have screen shots of each chat and the duration I waited . I want my full refund back to my card and not a credit. I will be pursuing this

On July 12 2022 my pregnant daughter was in Tallahassee Fl and and a Door dash driver smashed into the passenger side of her car. Police came and put the drivers insurance information on the report. Their insurance co said because the person was driving for door dash they(door dash) were responsible. I have made numerous phone calls and emails with no satisfaction. No number for anyone to help me. Computer generated emails. I feel that this company could care less about resolving this problem. If this was a good company someone would be trying to resolve this or at least care enough for someone to call me. Beware of Door dash drivers.

They said my order was delivered to me at my apt. on July 17, 2022. Their photo shows the pkg. at the gate. (fence surrounds the property several yards outside the building) They have instructions to deliver to my apt. door, to me as I have to sign for it. This keeps happening, many, many times and if they do come to the building, most do not speak or understand English. I have to ask Covid questions before I can push a button to let them into the building.

I have had to call customer service several times each week to complain. Please help me. Thank you.

I’ve had several Walmart orders delivered to the wrong address repeatedly. The driver doesn’t call or try to connect with me and I’ve had to go out and get the groceries myself which is hard since I’m disabled. I’ve called several times and made several complaints. It’s costly when I have to call customer service to get refunds

My son had placed an order for Dollar General down the road from us. Everything went through just fine and then on the tracking screen it showed the order was coming from a store farther away. Before even submitting the order both of us double checked the stores address. He immediately called to have it changed to the original store. Instead the order got cancelled and money was never returned as promised. Fast forward to the next day, I call for him to ask why they took the money on an order that was cancelled and never corrected. I am informed that there will be no refund because it wasn't their fault. I explained how you can't just keep money for a service and then refuse to complete the service, plus paying for goods that are never received. They ended up deactivating my son's account and even insulted him by calling him stupid for expecting his money back. These people are unprofessional and nothing but scammers. They have no integrity and no concern for the customers who are the reason they make money in the first place.

We ordered food, a simple pepperoni pizza from Dominos, (just call the them direct). Got confirmation from Door Dash, got the time it would be delivered 8:33pm. Received confirmation, my card was charged...840pm then "your order is on the way " ...but we waited, & waited & waited, then nothing, nothing & nothing... when we called Dominos, they had absolutely no record of the order ! Now an hour later we have no pizza, we are hangry & tired and pissed off. No real customer service. all you get is a stupid 'bot' refunding your money and a cold hearted "sorry" but now your even more hungry, have to go get food & wait again.. Save your frustration and dont use Door Dash call the restaurant directly instead of these third party app delivery (non) service companies... never again... Just dont use Door Dash ! they suck!

7-6-2022 @ 4:30. I got a call from Jose saying he couldnt find my house, and that he was at the school. My husband stood outside and watched him drive passed my house 3xs and I was on the phone with him! Then to scream at my husband 'HEY! HERE'S YOUR PIZZA!. and wouldnt even pull in my driveway to hand him(my husband ) his pizza!

I ordered through DoorDash and was charged twice for the one order. I got online with support the night it happened, and they would transfer me to other people, that would leave me on hold and never respond. For over an hour. I eventually went to bed, and tried support again the next morning, and the same thing has happened, they refuse to answer me. Meaning I have paid $56 for an order of 8 nuggets fries and a drink from chic-fil-a

You have a little dasher in Corydon Indiana and her name is Cheyenne. She picked up from Wendy's in Corydon. She delivered to my daughter yesterday at the end of my driveway which is very long. I have little kids and a ton of dogs. This girl has to be the most disrespectful and unsafe person Ive ever seen come here. She flew in my driveway and proceeded doing about 40 MPH on my private driveway! When she exited my daughters house I was outside and I yelled up at her, hey! When she ignored me I moved to the middle of my driveway to respectfully ask her to slow her little self down before she kills someone or hurts herself. She blatantly zoomed around me standing in the middle of my driveway and floored it. She peeled out at the end of my driveway as well. For her sake she had never come back here to this property again...I have never! Where do you people get these careless and reckless little brats?

Order on Grubhub from Teriyaki one on June 15 at 1:26

Ordered

Chicken teriyaki

Beef teriyaki

And fried dumplings

Never got the dumplings

Driver never texted my on his phone . Could not contact driver

I ordered with door dash to ihop and I never got my meal. Ihop was snarky with me claiming I was talking to the person that filed the order and gave it to the driver.. Yes I understand it is not directly ihop's fault. But they made no effort to find out why a delivery person didn't appear on my home camera and why they couldn't find out about that the driver is suppose to have of delivery.. So I could find out whether or not it just went to a neighbor.. Door dash does not make contact with the driver to see for the same questions and the driver herself refused to answer the same questions. I have a very distinct door for my house... When I gave feedback to door dash it was not posted because it was a negative review..

Three days later the meal was found on a neighbors door.. The house has been empty for over a month... I know this will get me no where but at least I feel a little better because there is a slight chance door dash will see this.

I filed a complaint about one of your driver's backing into my grandson's car. After it happened the driver disconnected his phone... Even states it on the police report that was forwarded to your supposedly rapid response team! My insurance has to pay because apparently your company can't seem to locate said driver... Although I can't help but wonder why since i'm sure he gets paid!