Woolworths

Hi I buy my underwear from woolworths jt one.But I'm very disappointed of the quality of the underwear. I just put it on once then there is holes in there and it's not cheap at all.i bought a few panties but all of them the same bad quality. Very disappointed .And then your policy is that when you buy underwear you can't return it.So it very sad that I must spend monies on underwear that tare so quickly.

I have tried to make complaints to the complaint line many times so I decided to write to woolworth's head office as the complaint line does not help people. Well I have had no confirmation on the head office at bella vista that they have received it. I put a tracker on it and it went to the head office a week ago. The staff at woolworths obviously know complaints are not taken seriously aso they can do what they want.

I have noticed that some Woolworths stores are now filming you at self serve registers. This is a breach of privacy. I am filmed whilst doing my shopping. Nowhere does it give me the choice to say NO. It is automatic. Where is this photographic information going? For what purpose is it being collected? and who is viewing it?

I am very concerned as to why the supermarket would feel that they have to film shoppers particularly without their permission. This is a massive breach of the privacy act. This information could end up in the wrong place that could adversely affect someone.

I think that the ACCC should be made aware of this information if it cannot be dealt with. I should be given the choice if I am photographed whilst doing my private shopping. In this case I am given no choice at all. This is not necessary and has nothing to do with the pandemic.

On 04/09/2021 I went to Woolworths Kollonade (Montana) to buy some grocery for my kids breakfast and lunch box, well I went to cashier to pay and apparently the cashiers' system went offline after I swiped my card (R562.95) but I did receive a notification that shows that the transaction did go through, but she insisted that it did not go through, so I asked her to call the manager "Ignatius', the manager said he needs to call Absa just to confirm if the transaction did go through and yes the bank did confirm with him that the transaction did go through but IGNATIUS still refused to give me my goods, he said he is afraid that the transaction might reverse (I had to go home), but he promised to call me on Sunday to confirm with me but he never called, on Monday no phone call still, on Tuesday I tried to call them but their numbers did not go through then I called Woolworths customer care line for assistance and they also failed to go through to them but they said they will send the store email so they can contact me, hours later I then receive a call from Ignatius saying that they can't help me until I give them my bank statement as proof, I went and drew my bank statement and I sent to them via email, he never called me to confirm that he indeed received my statement, ok I called him and he did confirm that he received it, now that he sees that my transaction does reflect on my statement he now tells me that they still have to wait again for 7 working days more before they can help me, he told me the is nothing he can do to assist me he will have to talk to his manager then I asked him to tell his manager to at least give me a call so I can try to explain my situation, up until now am still waiting for the call, it feels like they don't care about their customers, I am so heartbroken and disappointed in their poor customer service, the pain of seeing my kids going to school without having breakfast and their desired lunch boxes it breaks my heart and its very unbearable... MY kids are now starving...
He even told me that after that 7 days he will require another statement and bank statements costs money that I do not have

kind regards
Ouma Mguni
[protected]

Hi there, There was an incident last night at your Braybrook store 8/9/21 .
Announcement was made 8:20 pm over loud speaker, as the store was about to close in five minutes .
At 8:21pm a security guard yelled Hurry up from the top of his lungs as I was approaching end of aisle heading towards register. As I looked over my shoulder another customer was following. We where both shocked at what had just happened. I told the other customer that I would make a complaint to night manager.
Michael the manager took initiative; he got his name from log book and found security guard name was Rinco .
As I explained to manager what had just happened he agreed it wasn't good . I told manager that i would take this matter further . The security guard was leaving as well with his own purchases but to my dismay I looked over the counter and he was gesturing if I wanted some bread so I ignored himz He came over and listened to what I and the manager where discussing about him . After he heard me explaining to Michael the manager that I thought he had a bad attitude, his reply was thank you .
This is very unacceptable behaviour . This security Guard needs retraining…who knows how many times it's happening in your Woolworths stores .
As a local customer not sure if we will continue to shop with Woolworths group . Regards Peter .

Good Day,

Trust you are well.

Kindly advise how a delivery thats dated for 1st September 2021 specifically specifying THIS IS A GIFT not be delivered on the Recipients Birthday?

To Woolworths it may be "No Biggie", coz "hey they will still receive it", thats if your driver doesn't go AWOL again...
But realistically which would feel a little more special, receiving something after your birthday or ON YOUR DAM BIRTHDAY! Or maybe the vaule of the purchase was not in line with Woolworths standards hence the nature of service being rendered... I'm completely livid and very disappointed... This little gift was for my mum who lives alone in a different province so its very disheartening that i was unable to do something even as small has sending flowers in these trying times because Woolworths failed to deliver on agreement.

There are many other establishments that offer this service but I chose woolworths because of its reputable name, sadly they did not deliver on reliability...

I called your call center last night 4 times before i actually got through on the 5th try, the consultant that i spoke to advised that the store (MALL OF AFRICA) issued the goods to the driver late which to my knowledge still means even though its late its still on route. She apparently tried three times while i was kept on hold but was unable to get ahold of the driver... This Mall is a stone strow away from the given address so i cannot understand the delay even traffic doesnt justify not receiving the Order...

This Order was grouped under Food category and also my first online purchase with woolies which leads to me to believe if a customer orders food online there may be possibility that they wont be able to feed their family for that day because Woolies is unable to deliver on the date specified...

Im in complete exasperation with this service... And very very disappointed that My Mum was unable to receive her gift on her Special Day!

I would really appreciate some feedback.. You can contact me on ‪[protected]‬.

ORDER NUMBER O817225281

Kind Regards
Keshia

The above is an email i sent to [protected]@woolworths and i still haven't received any feedback nor has my order been delivered. Neither has the consultant i spoke to last night contacted me with regards to any positive feedback on my order after requesting her to do so which she agreed on.

Such a long time we don't have panic buying after the outbreak of covid 19. Can you review and reactivate the refund policy after suspended for more than a year ! Customers have the right to make a refund.
No refund, than go for exchange. On 28 August 2021 at around 8.45am, I go to Tarneit Central Woolworths to try to exchange a box of light bulb. .. Yes, just 1 box light bulb! ! Not 20 boxes toilet paper nor 20 packs of rice. Unfortunately the shop manager tell me they can only exchange other light bulb to me. Sorry mate, I don't need extra light bulb. Back home and check the policy and there is no such restrictions...Apple must exchange apple is not there. Is this the way that Woolworths make your customers having a hard time in exchange? Is the shop manager have a superime power to override the policy?
Customers need a fair deal in offer and acceptance.

I have visited Woolworths Wadalba every morning at 7am for the past two weeks there has not been any person checking for QR sign ins while I have been signing in people are just walking in not using the QR check in I have also walked past every morning at about 8.45 am and still no person checking for QR Coles across the road has a person there at 6 am checking I will be calling Crime Stoppers and Ray Hadley tomorrow if this is not resolved

I ordered food to be delivered from Woolworths on Friday 6 august,
...
Here is their confirmation for order

Thanks for picking Woolworths

Woolworths logo Woolworths logo
Delivery now Delivery now
Thanks for picking Woolworths We'd love your feedback
Hi Judith

Thank you for your order. We'll confirm your delivery window on the day and advise when your driver is due to arrive.

Some things to know about your delivery order:

We'll do our best to provide an alternative substitution for every product that is out of stock. However, if we're unable to substitute, we'll email you with details of the out of stock products and your refund.
Our drivers will no longer require a signature upon delivery, but will instead take a photo of your groceries when delivered to your address.
Need to make changes to your order? No problem, make changes online until 10:45 pm, Thursday, 05 August.

Make changes to my order Track my order
Make changes to my order
Track my order
Delivery details Delivery details
Order number: [protected]

Your groceries will arrive

Friday, 06 August 2021
between 4:00 pm - 5:00 pm

They'll be delivered to

Unit 4 523 New South Head Rd, Double Bay

Leave order unattended: No

Notes for the driver:

please ring no 4 bell

...

And got an email, or sms that the order was delivered.
It was not. My husband looked all over the places it may have been left, and the street - nothing there.
...
I emailed
[protected]@woolworths.com. au five times on the same and consecutive days. No response. I also tried to call woolworths online 5x, including business hours, late at night, while they were still doing deliveries, so I thought I could maybe reach them with less of a wait, and early in the morning, same reason, and after around half an hours wait, hung up each time.
There is no way to leave a message, or to have a ring back service, nor any indication of how long one needs to wait. On previous occassions I waited on line for over 1 hour, and once the line dropped out after over an hour, and I had to start from scratch. That is not custumer service.
...
I emailed Brad Banducci Chief Executive officer on Friday 6th of august
saying

Dear Mr Banducci,

You are probably do not know how unfriendly the procedures of the call centre is. (the people are lovely)

I was emailed that a woolworth order has been delivered. It has not. I hung up from Woolworths on line because I was tired of hanging on, and of the inane music and words. I have spent literally hours waiting for the call centre to answer me in the past, and it was one too many.

Dear Mr Banducci, companies who value their costumers don't make people who phone hang on endlessly. They say something like - dial 1, we'll call you back, you wont lose your place in the line.

Unfortunately Woolworth does not do that. I have hung on many times, and sometimes for over an hour. Can you please look into that, and make Woolworth a customer friendly place. Don't insult us by thanking us for our patience - we don't have any. Woolworths is forcing us to choose between hanging up or hanging on for long times - we never know how long. And don't record us, please, without first asking permission, and listening to, and acting on our preference.

I hope this is helpful, and hope you can help.

Best wishes, Judith Kaye
His office did not favour me with a reply.
...
I emailed
Natalie Davis, head of woolworths supermarkets, and previously leading the development of the Group's Customer 1st strategies, transformation and culture. on Tuesday 10th August, asking for a delivery and also to consider a better system of handling phone calls, like I did in the above email.
Here is the email to her
Dear Ms Davis,

Unfortunately, since your excellent work on transformation, woolworths customer care has badly deteriorated, at least as far as support with the many problems surrounding delivery are concerned. I thought you'd want to know and to remediate matters.

We were supposed to have a delivery on Friday, and indeed they emailed us that the items were delivered, but they were not. Not only did we not get it (we indicated they should not be left, only delivered straight to us) but my husband looked all around the block of units we are in, including the footpath around us, and it was nowhere.

I emailed your team every day, without an answer. I tried to ring 5 times, and hung up after lengthy waits. Woolworths makes us hang on interminably, listening to the distorted and inane music, and once I hung on for over an hour, only to be disconnected.

Companies who care for their customers have an option to press 1, and they get rung back, keeping their place in the line. Woolworth does not care.

We are immuno compromised, and should not go shopping. We are running out of things. Could you please have our order delivered immediately, let us talk to your team about other hassles we've not have addressed, and please install the press 1 and be called back option. It is good not just for the customers, but also for the company.

Thank you for your help with this.

Judith Kaye ph [protected], Delivery order #[protected]

Her office also failed to favour me with a reply.
...
I called the very lovely lady in charge of deliveries in Woolworths Double bay, asking for help with getting my order delivered, but she said that could only come from the online team, and she was powerless to help.

I had other matters with woolworth delivery that they failed to address. I would like help with this

My name is Barry Curtis. I live in Pioneer Tasmania. Ph Mob [protected]. I am sick and tired of coming home (1 hour drive, each way) to find that I have rotten food. I have been putting up with this [censored] for 16 years. This Thursday 12/08/2021 is the last straw. I purchased 2 avocados at the Scottsdale store and have cut one open today 14/08/2021 to find that it is rotten. This is not the first time that this has happened, I am sick of complaining, it goes nowhere.

Good evening, one of your staff members Elisha sekadel has been involved in an aggravated break enter and steal on my workshop premises in Hervey Bay. Elisha and her husband stole a 2010 Harley Davidson motorcycle from me after gaining access to my workshop they cut the locks on a container located inside, unpacked it and removed a Harley Davidson motorcycle. The police report number is QP2101412914.
Could you please assist by contacting police and informing them of her whereabouts.

Thank you

Peter Dickson
[protected]

Adelaide, South Australia - Woolworths Truck 311 license registration (SY7BGB) traveling South on South Road, Torrensville travelled in Right lane of for over 10km without overtaking on the North-South Motorway then approx 7:10am 19/07/2021 proceeded to run a red light at the intersection of South road and Ashwin parade, Torrensville. The driver in question had plenty of time to stop without causing a potential hazard. Absolutely terrible representation of the Woolworths brand.

Order number [protected]. I received a letter advising that you would refund my order by $111.25 as you could not fulfil my order. You still charge me the full price of $403+ . I rang your office, your representative spent 30 min, putting me on hold 4 time, but she could not work it out. Kindly have this sorted out ASAP

I have also advised several times that I had lost my reward card, without responce, when I decided to request a new card, it was denied as I already had one, I have seen several $100 if not $1000 and I am not getting my points, that is so unfair, can you please fix this also.

I will also mention that I can no longer buy fruit and vegetables as what I receive is usually rotten. Needless to say I am very unhappy, I am an age pensioner and can't get to the shop so will appreciate your assistance. Bente Jobsz

Checkout operator Ben, ID W2710001 serving customers and not wearing a mask when a staff member at the entrance making people check in and wear a mask.. Date 17 July 2021 time of transaction 11:18 am.. Pimpama store ID 2710. Corner of Yawalpa and Dixon Roads Pimpama Qld.

Would like this investigated or should I submit the video and pictures to Qld Health. If the public is made to wear a mask and check in then why was this staff member Not? If he was excempt then he should have been working where customer contact was not possible.

Video and images attached.
Video taken by a Qld licenced Private Investigator.

The "mandatory check in" is a violation of our human rights.

I went to woolworths at orion springfield lakes 12/6/21 at 4.30pm. There were two deli employees the one that served me i asked him for $4 of devon then he told me thats all he had (5 slices). I noticed two rolls were sitting by the slicer and asked him to cut me some, he then replied "no as we are both not trained to use it" then laughed at me, then I asked him again if he was serious about not cutting me some and he said yes then laughed at me again. So I left without anything. I shop there all the time and I am not happy with the customer service I received.

Hi,

My name is Lisa Dike [protected]) and i am not happy with the service i received from woolworths. I asked for the settlement amount of my credit card on the 4th of March 2021 and apparently i was supposed to use my card number as reference. My card number was faded i then used my id number a month end i received the statement without the settlement amount, my account was debited and i reversed the payment. I then went to one of the woolworths stores to get help, and i was promised that the issue will be sorted out by obviously looking at the date that the payment etc. TILL DATE NOTHING HAS BEEN DONE INSTEAD AM GETTING CALLS EACH AND EVERY HOUR THAT MY ACCOUNT IS IN ARREARS. I DEMAND A CALL FROM MANAGEMENT TO SORT OUT THE MATTER ASAP. I AM DEFINETELY NOT GOING TO PAY A CENT AND DEMAND ALL MY RECORDING

On 27/05 refilled at Meadowbrook Caltex Woolworths Service Station and they refused to apply my Woolworths Rewards Card 4 cent discount as they claimed only the plastic card or printed receipt accepted, not mobile phone screen grab. This was the first time to refuse this method, please inform me, was it legal claim or for some reason they not happy to give discount there? Thanks

The squeeze bottle of honey is leaking from the flap on the cap and around the cap where it joins the bottle. There is about a spoonful of honey that leaks out overnight on my pantry self.
Here are some pictures showing leakage and batch number.

I am writing to you, trying to find out more information about a product. It's your Tasmanian water. I need to know exactly where the water is soursed? We have been trying to find a website for the product for months with no joy.

Thanks in advance