CB Consumer Electronics Sharper Image

Sharper Image review: Credit not received to returned item

Catherine Nassr of US

May 13, 2026 8:51 pm UTC

Verified customer

Featured review

We ordered the Kansas City Christmas tree on December 1, 2026.

Customer Service rep recorded incorrect shipping address.

Replacement Item was reordered Dec 17, 2025.

Original order could not be delivered because if this and item was returned to your warehouse Jan 6, 2026.

Replacement Item received on Jan 12, 2026.

We returned the replacement on Jan 22, 2026, as it was too late for the holiday. It was received in your warehouse on Jan 27, signed by CCHONG.

This has been a very disappointing shopping experience and extremely stressful. Several emails have been sent to your Customer Service Dept, trying to resolve this matter and without satisfaction. Sharper Image received both (original and replacement), yet we are still be charged for this item! Issue credit for $68.24!

Claimed loss: issue credit for $68.24!

Desired outcome: issue credit for $68.24!

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