SeaWorld Parks & Entertainment review: Employees made it a sad experience

have been to Seaworld many times since a child... im now 55. my visit to seaworld on mothers day weekend 2026 started off with our email not having the correct info needed to check in. after finding their error we went in and basically without writing a long story. the employees didnt know the answer to the simplest questions about where things were or what was the entrance for those handicapped. . one employee was literally asleep at the counter of a gift shop... after waking him and ringing up my items he laid his head back down without even bagging my items... at the Petes hotdog stand the employee was expressing his displeasure about a fellow employee to a manager... at the water way cafe i waited an hour for 2 basic plates of food.
at another gift shop where the entrance to the Baluga whales are there wasnt even an employee to help us... sad . and the places to eat were filthy i took pics of all the trash and food on the floors and tables.. i felt like i was at a county fair not a high end Aquarium... so sad... what has happened ?