customer satisfaction and service p
I had to stay at the red roof in ocoee fl for a few weeks. I was paying a little over $500 per week so when I seen an advertisement for rooms at a much lower rate than I was currently paying I asked the manager and he said he didn't know what I was talking about and basically said I was lying. So I called the 800 number asked them about the huge price...
Read full complaintcustomer service
I stay at the red roof inn at 1006 w calton rd Laredo, tx 78041 one weekend a month for about a year now. We usually leave before the sun comes up, this time we decided to stay but asked for a late check out. At 11am the staff is banging on the door asking if we're checking out, we said "yes". 11:15 comes and they're banging on the door yelling at us. We...
Read full complaintrefund for balance at checkout
This a copy of my offial complaint filed . Re: Redroof Inn Guest Relations, Hometown Studios Peachtee Corners, The Attrorny General, Federal Trade Commission, Better Business Bureau and TV Stations, Radio Stations, Social Media and etc Please share A copy of this complaint and help me get official complaints and a legal case filed against Redroof Inn'...
wi-fi
We have been here for 4 days and when we first got here the WiFi worked now it's been 3 days and it has not worked. We have called and others have called but it's always the same response "oh idk" or "I'm not sure what's going on" or "the manager will be in at 9" it's been3 going on 4 days my colleges and I can't do our reports for work we have to go to the...
Read full complaintroom
I had a very pleasant stay my first time. I then reserved 2 rooms for my return to go home. When we got there we given 2 rooms on the first floor. I don't like the first floor but my children said it's only one night. Well I was totally disgusted when I walked in to the room! I can't believe they would actually rent those rooms out to customers!They were...
Read full complaintroom is nasty ‘
I paid $71.19 for this room which is pretty prices and it's not a weekend. The room had a awful smell everywhere when I checked in . As I made a hot bath I can see old urine on the side of the toilet which I took pictures of! I have stayed a red roof many of times but this is unacceptable for the amount of money I paid . My name is Christina Jackson I book...
general manager
Good morning, I'm writing to inform the highly unkind treatment of discrimination from the General Manager at a local Red Roof Inn. The location is Durham, NC on North Pointe Dr. The manager Dawn I believe her name is refused to let I and my mother book a room. My sister is a duke patient and that is the designated hotel for duke patients. The manager stated that my mother kept complaining and refused to book us a room. I believe her actions were inappropriate.
[protected] Denise Womack
[protected]@yahoo.com
room unsafe/ door does not lock from the outside/front desk clerk unfazed & impolite
This hotel address is: 919 Montague Ave, Greenwood, SC 29649 My room stunk (an unbearable odor of curry and/or other strong spice). The box of facial tissue was empty. But most of all the room door was not locking shut once one got of the room, consequently my belonging were unattended and subject to be stolen. I reported it to the front desk personal who...
Read full complaintbeing charged 56.00 for room extra
I was charged a fee for the room due to my small dog peed on a towel and we split beer and cleaned it up with a towel. I was told the manager daughter note the account and the manager would give me a call back as well as super glue was on the dresser we didn't not have any super glue so that part wasn't true. Any way the manager has not given me a call back...
Read full complainth being transported onto grounds by employee
0ver the past year herion was being transported to red roof plus by [protected]@gmail.com of 147 nottingham, of Springfield, Ma. She charged $400 for the package and $150 for risks for delivery. She would meet with them in the hotel bathroom on ground floors om her days off and pretend as though there was a complaint for modifications in her...
Read full complaint and 1 commentmanager illegal activity
There is a manager named Debbie Turner while I was staying there she notified me of late fees not being able to be waived so I said fine, and paid it with no complaints. Than my neighbor who I will leave anonymous for now notified me she didn't have enough money and said the manager at the front desk, Debbie, would purchase food stamps off her card and pay for her room and waive late fees. Normally, I do not complain, but I do feel this is not only illegal, but unfair to guests that pay there hard earned money. This needs to be looked into and reflects bad on your management team. If this is not resolved I will take this matter to the Better Business Bureau.
corporate policy
My daughter is moving from NC to Tucson next week to go to school. Like a good dad I reserved 4 consecutive nights and prepaid for the $5 discount. We were just informed that needs a new transmission and so that delays the trip 2DAYS. They (the hotels and the corporate office) when asked if I could bump the reservations up 2 days or give me some sort of help basically said "SCREW YOU"! I told them about our 20 years of loyalty and their answer was I'm Sorry". This has now cost us $200 plus the transmission. I am pleading for anyone and everyone to boycott this chain. My family and friends definetely are. Thank You!
no water and charging me 75 dollars. for a accident that I couldn't clean
My wife and I stayed at the red roof inn at lookout mountain in chattanooga tennessee. I booked it on line. From nashville. So when we arrived she said the water was out. It late long drive and I like red roof inn. Some time in the middle of the night my wife had a accident from her treatments on the bed sheets. So we cleaned it up. And rolled the sheet...
Read full complaintNights stay without air conditioning
My husband and I stayed at the Red Roof Inn in London, KY on 8/14/2019. The room was very neat and clean. However sometime during the night the air conditioning quit. We woke up at 4AM to a room that was stuffy and warm. Also without air we could hear every sound being made in the inn. Upon check out was requested to speak with the manager but he wasn't coming in until after we were leaving. The woman, Lori, at the desk was of no help at all. There was never a "I'm so sorry or what can I do to help". She said absolutely nothing. I called Roger Patel, the manager, later in the day to conplain. He stated that he had discount our room by $15 and that was all he could do. He stated that we should have contacted the front desk at 4am and they would have moved us. Not very convenient for us. I just feel that this was not enough conpensation for what happened and the lack of customer service by the front desk. I feel I should have had a full refund for our night's stay. Our bill was $79.32 discounted to $62.79.
Pamela Vernetti
116 Kaelyn Ln.
Port St. Joe, FL 32456
[protected]
customer service
I had a very bad experience. I had stopped in Auburn to have dinner with some friends before traveling on to Valparaiso to visit mother in law. I went to hotel after dinner to rest up after 4 hour trip. I was asked if I preferred a certain floor. I told her I would like to be where it would be quiet so I could get some rest. She gives me a room right by the exit door. so most of the night the door was slamming. I did not complain at that time. the next morning, I went to take a shower and was getting ready to dry my hair. I picked up hair dryer, turned it on it started making noises, turned all red and quit working. I called the front desk to ask if they might have one I could use. Cassandra said I don't have any rooms that you could use one. I asked do you have one that I could use? She said they are attached to wall. I don't know what to tell you. OK then. I left with my hair wet. I made a call to Red Roof Inn when I got to my car. The person I talked to didn't even know they had a location in Auburn. She asked me about my complaint. I told her and she said just wait a hot minute I will connect you to another department. I waited on line for 20 minutes. Needless to say by that time I was furious with Ref Roofs customer service. I hung up called back and same person answered, stated she had not talked to me before and proceeded to put me on hold again. I waited 10 minutes and hung up. This was my first stay at Red Roof and MY LAST.
bugs in room
On July 13, 2019 i purchased two rooms to stay at the Red Roof in New Braunfels to take my granddaughter to the waterpark. Our room was infested with all types of bugs including but not limited to spiders and ants. Ants were crawling on us in the bed. We had to leave the hotel as a result of the bugs. The customer service rep who was working the front desk...
Read full complaintreservations
Dear Guest Relations; This afternoon I was asked to make a reservation for a colleague for the Red Roof Inn in Saugus Ma. I went to the hotel site to make a reservation at 1:22 pm I was on the site booking the room for $198/night for 3 nights. The system would not recognize our zip code, not sure if it was actual system error or by design. I am thinking...
Read full complaintfan on heating and air conditioner unit
I've been staying at your hotel for about a year now on business. I know there are a lot of other people that stay there on business, also. I have to let you know that almost every room in this hotel has problems with the heat and air conditioning units squealing in the middle of the night. Since we are all there to go to work the next morning, it is a...
Read full complaintearly check in
This place is a joke. I've been a regular customer check in 2 times every week. Today I got turned down with the comments that 10:30 am is too early to check in and will charge extra 20 dollar. The front desk guy @ Pfeiffer road did not even take a moment to check if there are any vacant rooms. Even the star hotel like Hyatt place never turned me down for...
Read full complaintcleanliness
We stopped at Red Roof in Statesville NC. The room was filthy... the ceiling was peeling off and the wall above the bed was a layer of dust webs and dust..The lamp shades were the same. There was an envelope for a rip with writing all over the back with rm #'s and how many towels they needed as if it was someones scratch papers... Water bottle caps under nite stand from previous patrons...
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