Duke Energy review: Wish there was another better option!!

Their Customer Service is so hit and miss, occasionally their people are helpful but quite frequently though are useless at providing help. Their phone system is so dysfunctional, I just hung up after sitting on hold for 55 minutes waiting for an associate! Why an earth don’t they have a callback system?! Total waste of customers time.
On top of that, their budget billing system is awful, completely underestimated my Bill, and then slammed us with a huge end of year additional bill. Not to mention electric bills just keep skyrocketing.