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OptumRx review: Prior authorization

Fishgreek17 of US

May 12, 2026 8:13 pm UTC

Verified customer

Featured review

My provider resubmitted a PA through OptumRx for Mounjaro 12.5mg. OptumRx denied claim even though I had a valid PA with express scripts.
My provider notes show I have type I have Type 2 Diabetes. Been purchasing for about 3 years. With OptumRX

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OptumRx Contacts

OptumRx phone numbers

+1 (800) 788-4863

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Customer Service & Home Delivery

+1 (877) 889-5802

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Medicare Prescription Drug Plan Members

+1 (877) 889-6358

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Medicare Advantage Prescription Drug Plan Members

+1 (800) 711-4555

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Prior Authorization (Physicians

+1 (866) 218-5445

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Specialty Pharmacy

+1 (888) 445-8745

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OptumRx emails

clientadvocateteam@optum.com

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Support

OptumRx address

11000 Optum Circle, Eden Prairie, Minnesota, 55344, United States

OptumRx social media
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May 21, 2026
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