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Johnson & Johnson Vision Care review: ACUVUE® Rewards

Marc Solomon of US

May 17, 2026 8:25 pm UTC

Verified customer

Featured review

I submitted a formal complaint to ACUVUE Customer Care regarding repeated, inconsistent denials of my MyACUVUE Rewards rebate (Confirmation Code: 2aza‑we8488‑44r2). I purchased two boxes of ACUVUE OASYS lenses on March 27 at Orlen Eye Care in Holyoke, MA, after being assured I would receive a $100 rebate. I submitted the required photo of the boxes and the handwritten receipt.

My first rejection arrived the week of April 21. After calling support, a representative named Cassie told me that proof of payment was not required and that an itemized receipt was sufficient. Based on her guidance, I obtained an updated itemized receipt from Orlen administrator Truong Nguyen on April 27.

Despite following these instructions, I received a second rejection on April 29 with new, previously unmentioned requirements: both boxes had to appear in a single image, and I now supposedly needed proof of purchase price and proof of payment—contradicting Cassie’s guidance. The purchase price already appears on both receipts, and Orlen did not provide a debit slip.

To remove any ambiguity, I provided two additional documents:
• A copy of the debit transaction from my bank records
• A single image containing both lens boxes

This is my third submission, and it satisfies every requirement that has been communicated to me—both the original and the newly introduced ones.

As of now, Johnson & Johnson has not responded to any of my follow‑up messages beyond an automated acknowledgment received on May 1. I am requesting written confirmation that my rebate has been approved and is being processed without further delay.

Claimed loss: $100 advertised rebate on purchase of $380.

Desired outcome: Refund, apology, and assurance that repeated fraud will be curtailed, including the $860 million settlement related to misleading marketing of 1‑Day lenses.

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+1 (800) 874-5278

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+1 (888) 998-6290

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+1 (800) 876-6610

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+1 (877) 334-3937

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+1 (800) 843-2020

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May 21, 2026