IGP review: Service related to refund

I am writing this2 formally raise a serious complaint regarding my recent order experience with IGP (Order ID: 18308017).

This is not the first time I have faced this issue. Repeatedly, your company has failed to deliver my orders on important occasions, causing disappointment and inconvenience during special moments. What is even more frustrating is the way the refund process has been handled.

Despite multiple chats and follow-ups over the past 20 days, I have continuously been pushed to accept the refund in the IGP Wallet instead of receiving it back to my original payment source. I clearly informed your team several times that I do not wish to keep money in the IGP Wallet because I no longer intend to place future orders through IGP after these repeated experiences.

Your agents kept repeating scripted responses such as:

“The issue has been escalated”
“Please allow us to credit the IGP wallet”
“The concerned team will get back within 72 hours”

However, no proper resolution has been provided till now.

This feels extremely unfair to customers. When orders are not delivered from your side, customers should not be forced into wallet credits. It creates the impression that the company is intentionally retaining customer money within the platform despite failing to provide the promised service.

I request the following immediately:

Full refund to my original payment method
Confirmation timeline for the refund
Proper explanation for repeated delivery failures in my order history

Please treat this as a serious complaint. If this matter is not resolved promptly, I will be compelled to escalate it further through consumer forums and public review platforms by sharing my complete experience.

I hope your team understands the frustration caused after repeated follow-ups and failed commitments.

Awaiting immediate resolution.