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CB Apparel H & M Hennes & Mauritz
H & M Hennes & Mauritz

H & M Hennes & Mauritz review: Display stock

T
Author of the review
3:56 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I recently visited three separate H&M stores, in Trieste, Bari and Vienna, where a shirt displayed on a mannequin was not available on the racks. During a visit on 18 May 2026 to the Lugner City store in Vienna I enquired about purchasing the shirt being worn by the mannequin as it was the size I was looking for. I was advised that the display stock was not for sale. When I asked to speak to the manager, the assistant went away for several minutes and returned to advise that the manager would not speak to me. Why do stores display stock that is not available for sale, and why can't customers purchase display stock?

Desired outcome: Clarification of company policy

Confidential Information Hidden: This section contains confidential information visible to verified H & M Hennes & Mauritz representatives only. If you are affiliated with H & M Hennes & Mauritz, please claim your business to access these details.

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The complaint has been investigated and resolved to the customer’s satisfaction.
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  1. H & M Hennes & Mauritz Contacts

  2. H & M Hennes & Mauritz phone numbers
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  3. H & M Hennes & Mauritz emails
  4. H & M Hennes & Mauritz address
    Mäster Samuelsgatan 46A, Stockholm, 10638, Sweden
  5. H & M Hennes & Mauritz social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 21, 2026
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H & M Hennes & Mauritz Category
H & M Hennes & Mauritz is ranked 1 among 139 companies in the Apparel category
#01 H & M Hennes & Mauritz H & M Hennes & Mauritz #02 Ajio Ajio #03 Uniqlo Uniqlo #04 MandM Direct MandM Direct #05 Abercrombie & Fitch Stores Abercrombie & Fitch Stores
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