FlightNetwork.com

To Whom It May Concern:

I spent over 2 hours on hold trying to rebook a flight for which I was issued an "open ticket" for December 2020. I was told at that time that I had to call flight network to rebook. I tried calling the airline to rebook but they told me to contact flight network which I did. Unfortunately, I was having a hard time understanding the gentleman I was communicating with. I explained that I originally booked my flight through flight network and gave him the flights that I now desire to take which is Sept. 10 from Halifax to St. John's, NL on AC 8998 at 19:10 and return on Sept. 19 on WestJet 3425. I understand that my credit with AC was $177.00 and Westjet $179.00. The current flights available on the flight network shows these flights for approximately the same price. However, the individual I spoke with was unable to book these flights for some reason and said they needed to contact the airline which I already tried to do and was told by the airlines to contact flight network. The gentleman responded to tell me that the "team" will be contacting the airlines and try to get the flights but gave me no indication of when I would possibly hear back and was given no other information other than that I will hear back. This is unacceptable. I cannot wait days for these flights to get booked and he gave me no indication of when I would hear back. I need to use this travel credit and get these flights booked. I have used flight network many times in the past and I understand we are all dealing with COVID issues. However, this kind of service is unacceptable. These are the details of my original booking.
Flight

Travel Document
Order no: L5SX94
Issued: 2020-12-17
Halifax - St John'S
1 Your airline check-in reference(s)
RSCYRB(WS)
2 Your booking number

HOPCNV

Flight
WS 3426
WestJet
Operated by:
WestJet

Departure
YHZ
Halifax
Halifax International Apt Canada
Sun 20 Dec
20:00

Arrival
YYT
St Johns
St Johns Canada
Sun 20 Dec
22:24
Passenger name Class Checked baggage allowance
Foster/Barbara Ms E No checked baggage.
Hand luggage included

St John'S - Halifax
1 Your airline check-in reference(s)
R9JPK3(AC)
2 Your booking number

VMVDGK

Flight
AC 8999
Air Canada
Operated by:
Air Canada

Departure
YYT
St Johns
St Johns Canada
Tue 29 Dec
14:30

Arrival
YHZ
Halifax
Halifax International Apt Canada
Tue 29 Dec
16:12
Passenger name Class Checked baggage allowance
Foster/Barbara Ms A No checked baggage.
1 Hand luggage included 10kg (55x40x23cm)

We are trying to get our refund from Flight Network - many many emails, many many phone calls, on hold for good 3 hours then call get hung up or saying they are working on it.
It has been good 18 months, since the purchase.

Can you guys get government attention regarding this scam Travel agency.

Government paid of millions for travel agencies lost, they got that money plus keep our money too.

Please help thousands of customers in Canada & around the world.

Thank you

Anomi Dee

eTraveli AB is the parent company to flightnetwork.com and has a host of.com sites with complaints for failure to rebook or refund covid-cancelled flights.

JFK to LHR British Airways flight 1511 leaving July 11, 202 returning BA fligh 1516 July 23, Ticket numbers [protected], [protected], [protected] under the names MaryAnn Duffy, James and Cailin Duffy.

They haven't refunded my money it has been over 12 months now they don't even pick my calls now and blame everything on the airlines.

My flight from Cebu Philippines to NRT tokyo is cancelled I called them many times 2 days from now, This is very frustrating because I need to be back in US along with my kids. They listed 4 numbers on their website but yet non of them answered my calls. they even said its 7 days/24 hours they can pick it up but no, i have had been calling and calling non stop. I didnt want to cause any problem but this flight network business is sucks! Not recommended to anyone. i only want to rebook my flight and this is what i get. they can easily get out money so quickly but yet theyre not doing their job. i am [censored]ing irritated this services very poor. how would this customer rebooked their flight when no one is answering calls.

I purchased a flight through them on TAP...now, neither one is available.
They have a website with a phone number with no country code or information for me to know how to contact them from morocco on a moroccan phone. I can have someone call them from united states...but I do not even know what country code to call. Attempts to locate an office, phone number, or email that will answer is useless. This is
2 days after my flight was denied boarding.

HELP!

I booked a ticket to travel before pandemic, then it got cancelled 2 times after rescheduling because of covid. Finally I applied for refund around October 2020, since that day I've been waiting to receive that refund amount Cad $1360 from flight network. I somehow managed to get connected to them via email and received a response that I'll receive refund in 7-14 days. But haven't got any refund and now I can't even raise a complaint. There website says record not found, and tried calling flight network which ended up in an endless holds.

I've tried making repetitively a booking for my step father traveling from London to Bucharest . I used both my cards, uae card and Romanian card . I got no confirmation that the transaction was successfully.
After 8 hours I tried to make the booking one more time, again, without any confirmation that has been successfully or not .
After this last tentative, flight network sent me two tickets for same flight same person and deducted both my cards with ticket value . I tried mailing them explaining them the issue nobody answered . I tried calling them, waitered 57 minutes, nobody answered.
Today I tried calling again and they picked up after 43 minutes, saying they'll not reimburse the value of one ticket and it's my problem what I decide to do . They refused to send me an official email with their decision .

Kindly advice the legal procedure or recovering my money

I purchased 3 airfares last year through Flight Network on Latam Airlines. Latam cancelled the 3 flights and confirmed all 3 are eligible for refunds.
Bookings follow:
• KK4ZNK for two passengers, $74 each at $148 total

• ULEA35, one passenger, me, at $260

Refund due is $400 USD

We have called on multiple occasions and sent emails, Flight Network will not resolve this issue and refund her money. I have read incredibly scathing reviews of this organization and I don't and it's not clear while they are still in business. Many people are calling for a class action suit, all I want is my money back. Flight Network is holding $400 and Latam has confirmed that it is all eligible to be refunded. What the youknowwhat is going on?!

I booked a flight with you and it was cancelled more or less immediately. I got a refund after 3 months but it was short by about 300AED. 70 British pounds roughly.

I want ALL my money back.

They you guys send me an email stating you have been refunded but your ticket is not cancelled and that I can rebook? This obviously confused me so I asked for clarification but after several emails you can't explain it in plain English. I know you have Indian labour whose English is not native but sending contradictory messages confuses the customer.

If you can't give me ALL my money back please tell me the person I send legal correspondence to in order to take them to the small claims court. I have asked for this MANY times but you refuse to give it to me.

You are a terrible organisation with terrible reviews online. I will never book with you guys again.

My email [protected]@gmail.com

Altaf Khan

Flightnetwork customer service sent me an email requesting to reschedule the flight or cancel it due to schedule changes. I replied to them requesting to cancel the booking and initiate a full refund of AED 1026/-.

They stole my money and now they dont respond to my emails and when I call their landline the agent puts my call on hold for more than 30 minutes. I want a full refund and nothing else from them.

Deepak, Pawan and Rishi from their customer service team are not helpful at all. PLEASE ESCALATE THIS WITH THEIR MANAGEMENT AND HELP ME TO GET A REFUND.

I bought a round trip ticket from FlightNetwork for an April 2020 flight from Canada to Philippines.As of to date, March 12, 2021 i haven't heard from them anymore.I sent dozens of emails to them but they never replied.I tried calling them but they never answered the phone.I found out that not only me has problems with this scammer travel agency based in Toronto, Canada but hundreds if not thousands of us.

Order no L67MJV
Booking no V9IRY5
Passenger name SHEVY ANN SALIVIO PENOSO
flight network customer services, I noticed no response regarding the flight from BAH to JED on 08Apr2021, since I been noticed through GulfAir, & I sent an Email to you on 22 Feb2021, I received an automatically generated Email from you on the same day at 07:56 pm but without any response to the issue completely, please I need your urgent response to contact me and find an arrangement to the passenger ⬆️ coming from Manila to Bahrain transit connection flight to Jeddah, which been cancelled by Gulfairline waiting for your call, and your response accordingly ?

Her sponsor Mr, Ahmed Mohammed Masrahi
Phone +[protected]
Email [protected]@outlook.com

Me and my husband were supposed to fly on March 28, 2020 but the flight got canceled. I filed the request with the airlines for the refund and by August, 2020 airlines emailed me saying that the refund was issued to Flight Network. And by end of August, 2020 an agent from flight network confirmed that the refund was received but since then the money never got refunded even after calling them several times.

Paid for my ticket and your agent cancelled it and tried to charge me more than the ticket cost to change it. I asked to get the flight I already paid for and agent said no. I asked for a refund and your agent said no. I asked why should I pay for y'alls mistake. She told me they never mess up and they don't refund money. I desperately needed to be on a plan to my baby boy in Colorado. Your agent hung up on me 2 times and made no effort to treat me like a customer or help at all she only tried to charge me. And lied

All the information below I write is truthful and I have proof of call.

They are giving one of the worst services, they providing. customer care doesn't answer your call for hours and hours keep waiting you call them 6 times in last 25days I call them and none of them answer. I book a ticket for my mother on the 3rd of December with my friend. suddenly after 4 days, my friend got a message flight canceled. (Remember I never got the message, I got information from my friend ). so I call (WAITING TIME 1+HR) them and ask about rescheduling. they send a reschedule request to the airline company and ask me to wait for 5days, so I waited for 7 days but didn't hear anything.

I call back (WAITING TIME 1.5+ HR) for the update, they didn't hear anything from the airline so sending an email again to them and ask me to wait 5 more days, again I waited for 7 days not here anything and call back (THIS TIME WAITING FOR 3.15HR). ask me to wait for 3 days waiting for 3 days not here anything again call them (waiting time 2HR) and they again send a request to airline and ask me to wait for 1 day, not hear anything for 2 days, today I am calling again and (waiting for 6 +HR) not here anything.
After getting tired I call the airline company, they already replied to the flight network and you can contact them. when you contact FN they said they didn't hear anything. FN just asking for more money every time to reschedule
Every time you here wait time is 10/20/30min never got an answer for 1/2/3 hr.

Other the number mention website not working. these guys are insane. First, you think dues to charismas number not working but after that come to know this number is not working for many days.

It has been 1 month and still not solved my queries. 

contact # [protected]

My flight with departure date of 4/19 got cancelled in April due to COVID-19. Back in April I contacted FlightNetwork to process the refund, which they say they would do. After that I have sent several emails and have been on the phone for many hours waiting for an update which hasn't come up to date. It's been 8 months and I haven't received even one email with an update on what is happening, even though in their webpage they say they would be providing updates every 1st and 15th of the month.

Moreover, Norwegian confirmed refund of the tickets back in July but I still haven't received anything from FlightNetwork.

I would like to receive my money back ($1, 018.50)

Booking number 8608362
Order number KSCSLH

Charged 50 bucks for hand baggage, confused because the airline had no idea what it was, no one did, they recommended I redo the order without the extra charge so I did, was told i was gonna get a full refund within 7 business days.
Turns out I didn't get a single cent back, now having to pay for two flights, because of a charge for services that don't exist.
I am more than frustrated so close to the holiday season that 140 would have come in handy.

My flight also got cancelled, that was booked through FN (Booking #S0X43K Ordering # L4T7ZT) also same here, FN claimed it was cancelled by the airline, but when I checked with the airline, they referred me back to FN. Pointing at each other. Somebody gonna solve this.
FN emailed me with open ticket but I when call them to rebooking. Guess what they [censored]ing let me to wait 2 hours and finally one agent answered and without asking anything and transfer me to another dept. Then another 6.5 hrsrs of waiting (still waiting). wtf is this. All I need to do is rebooking another route to canada using their damn open ticket. Is there a [censored]ing big problem about this. Why they make it so freaking complicated. Somebody tell me what to do, I can be reached at [protected]@hotmail.com