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Dollar General

www.dollargeneral.com

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1.2

Overall reputation rating based on reviews and complaints

Dollar General has an overall reputation rating of 1.2/5 based on 9 reviews and 3855 complaints, indicating that the majority of bargain shoppers are dissatisfied with their purchases.

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Dollar General Complaints Page 181 of 193

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12:18 pm UTC
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Dollar General refunds

my father and my daughter went to the store on july 26, 2014 and payed for our groceries with my food stamp card that had a balance of more than 100.00 when they got to the register to pay the total was 83.90 they swiped the card and the cashier said it didnt go through and had him swipe it again and then she said there was only 29.13 on the card so he payed the remaining balance of 58.34 with cash. So i called the card and it said it had took the 83.90 off and then took the 29.13 so i went back to the store and explained to the manager and they appologized and said i was not the only one that it has happened to and they refunded me the 58.34 cash and said they put the 29.13 back on my card and it never came on ther so i went back they done it again and it still never went on my card and now they say by their records they have give it to me twice and they have never refunded it to me at all. SOMETHING SHOULD BE DONE ABOUT THIS THEY SHOULDNT BE ABLE TO DO THAT AND TREAT PEOPLE LIKE THEY ARE LYING!

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7:26 pm UTC
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I go to this dollar general atleast everyday. Well most of the time, the people There are very nice an always speak. But there are lots of times I've waited 15 mins on someone to come up front and check me out at the register I've had to leave line and go look for someone and still could never find them. On top of it they always have the store upside down...

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7:04 pm UTC
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Dollar General sexual harrassment, wrongful discharge

I was employed from january 3011 - october 2013 with dollar general as an assistant manager during theat time I faced sexual harassment from both my immediate store manager and district manager. I was the first and only black male to work as a manager for store 4036. I complained to my regional manager but nothing was ever done. During this entire term of employment I had a stellar record, I had never took off a day from work, never was late, never had a write up. When it came time for the store manager to resign I was next in line for the position. I left on vacation to see my wife in illinois, I took a couple of extra days because I was trying to help her with moving with me in ms. When I returned my district manager fired me stating excess days off. We had several white employees that had chronic absenteeism with and without calling in, yet no one other than myself was ever fired for that reason.

I was replaced by a white woman manager from a neighboring town, it just so happens that she lived in the same town as our store but had been driving 30 miles to the store she worked at. It seems a clear cut move to remove me but without developing a track record of any wrong doing on my behalf.

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6:18 pm UTC
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Dollar General disgruntled employee

I visited the Dollar General store #04895 in Willacoochie GA as I do several times a week every week. They have this employee working there that always seems to have a sort of sour attitude. Today though she was especially rude. While I realize she was
busy checking in new products from the pepsi or coke vendor she shouted at me and the two other customers that were standing behind me patiently waiting for assistance. Once she did make it to the register she starting scanning then throwing my purchases into a bag with haste, then when she saw that I was paying with a check she snatched it from my hand. I politely gave her all of the information that she needed and again with haste she entered it into the system. Due to her making a mistake upon entering my information my check was declined and she shouted it for all of the other customers to hear, which was pretty embarrassing since I own and operate a pretty prominent business in this community. She then handed me back my check and when I offered to pay cash for part of my purchase she stated she "didn't have time for this c***." As embarrassed as I was I just walked out. The vendor even made a comment about her attitude as I was leaving. I have instructed all of my employees and a few other acquaintances from our church not to shop at this store any more until something was done with woman. I was enamored at the responses I
got in reference to how she has treated so many this same exact way.

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Donna Solis
US
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Aug 15, 2014 10:52 am UTC

You are building a brand new store down the street from this location. We are really glad. However, the store you currently have open if always dirty, and merchandise is always stacked in isles waiting to be put out. Can't even get around in the store. It seems like the employees don't even care. I strongly hope this new store is better. I stopped shopping at your store because of these problems.

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11:21 am UTC
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Dollar General work for them, hate it

I work for dg store #12169 and I absolutely hate it! They treat you like ### there especially the district manager and all the key holders for that store dg human resources won't do anything because there to corrupt to do the right thing they say it would be "discrimination" but, they all discriminate to me because I am from a metropolitan city and moved to a small country town out in the middle of nowhere. Everybody please complain to dollar general corporate for the stores mistreatment of employees!

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Sharonferguson
Midland, US
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Jul 31, 2014 9:31 pm UTC

I have never worked for Dollar General BUT I have seen how bad they are to their very good managers. They worked the one we had in Kermit, Tx. Until she left do to their demands. It was such a great store, with shelves full and every thing looked clean and neat. Now it has empty shelves, workers very rude. At night they close early they say get out! It is also looking nasty, we won't be going back until the management is gone. Never mind we always went there sense they opened. So now our shopping is done at Family Dollar and Alco..

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truth is mine
Philadelphia, US
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Jun 09, 2014 7:32 pm UTC

"IF" your wife is missing hours, then SHE needs to call the states local labor board.

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A.H. Davis
Greenville, US
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Jun 09, 2014 6:52 pm UTC
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Also, my Wife is a "Lead Sales Associate" for DG and has her own M.O.D.# (Manager On Duty #) but yet my Wife has a regular "Sales Associate" Working over her as M.O.D. on Closing Shifts and is forced by the Store Manager to give her own M.O.D. to the Regular "Sales associate" to use for Vendor Purposes, etc.. That is VERY Wrong Doing because if that "Sales Associate" does anything wrong (loses money etc etc) it would come back on my wife by Corporate Management.. She also works in a DG Store that Does NOT have A/C, it gets 10 - 20 degrees Hotter inside that Store than outside.
My Wife has Videos of several "Wrong Doings"!
There is also Personal Customer Checks that goes "Missing" and the Manager FORCES my Wife to Pay for the Check in Cash, Out of Pocket, Under the Table or is threatend to be "Wrote Up" and "Fired".. And we have Proof...

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A.H. Davis
Greenville, US
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Jun 09, 2014 6:31 pm UTC
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Yes! You are 100% Correct! My Wife works for DG. She is treated like [censored] by her Employer. And for the people saying "jus seek employment elsewhere", need to STFU! Its NOT that easy! A LOT of DG Stores are Corrupt! Piss Poor Management in 90% of DG Stores...AND they Screw Employees on Pay Roll. EVERY Week my wife is missing an Hour or so off her Check and has to stand on her head to be Paid Back and then it takes a Week or 2 to see it Paid...

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truth is mine
Philadelphia, US
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Jun 08, 2014 12:45 pm UTC

this is simple to solve, seek other employment.

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3:44 pm UTC
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Dollar General I win the survey but I never receive the money

I for months do the dollars general survey and recently I win the survey.. They call me and told me to wait for some papers at the mail and after I sign send them back and then im gonna receive the check for $1000 at the mail.. Since then i'm waiting and waiting 3 months pass by and nothing i'm keeping calling and they told me to wait.. After 2 months again I call and now they tell me to keep playing to win.. I was playing for more than a year for this.. I'm so disappointed right now.. My question is this is a scam really. Why treat people like that. Its not fair or maybe because i'm hispanic. Can anyone answer this please. That money it was for my mom to buy a new bed for her. I was so happy when they told me I win and now I dont know anymore.. Please someone told me..

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12:20 pm UTC
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Dollar General manager sherol

April 12th I was in Store #03160 and there were 3 boys who wanted to purchase some items and they got out their money which was about $4.00 in mostly pennies. The manager refused to take their money because the pennies weren't wrapped she said. Customers in line started telling her she was refusing a sale and it is cash tender and she can't do that. The boys not knowing left with their pennies. Then when customers complained her excuse was she didn't have any place to store them. I told her that wasn't the boys problem that was her problem. I went outside and asked the boys for their pennies and was going to give them the money. A man who also told the manager that it wasn't right took their pennies and gave them the $4.00. I will go in there with pennies when I want to buy something. She refuses sales for your company. What is that telling the boys it's easier to steal it than deal with the manager. I told them to never let anyone refuse to take their money again in any store. If nothing is done about this and this manager, I will report this to the better business bureau. Karen O'Neill Please call me and let me know that this has been addressed with this manager at this store. Thank you

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Justin Baty
RU
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Apr 16, 2014 8:20 am UTC
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There is a common misconception that a business has to take your money. They don't. A business has a right to refuse service to anyone so long as it is not based on a Federally protected group (elderly, disability, race, religion, etc). The woman refused service based on the fact that the coins were inconvenient for her. That is her right - as it is your right to complain about the business. In the end, don't shop there if you don't like their service.

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Daddy For Hairy Pussy
Canonsburg, US
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Apr 15, 2014 10:49 pm UTC
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If I get poor business I get justice I don't give a care

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Unforgettable Experience
US
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Apr 15, 2014 3:41 pm UTC

Of course it's bad business! It also tells just what kind of manager this person is. The manager should have told the boys that she would be happy to take their money at the other register and told the cashier to keep the line going. As she handed the boys their purchases, she should have THANKED them for spending their savings at the DG. This is the kind of experience that helps children understand the benefits of not only saving money, but also the whole spending process--preferably ending with a positive experience. Yes, the parents should have exchanged the pennies. However, In this day and time we are unable to count on parents for every little thing and, unfortunately, for many big things.

I don't know what it is about DG, but a horrible incident at a DG yesterday is what brought me to this sight today. I am hoping to get some insight into why this happened to me. Does anyone know why a cashier would scream "disrespect" because I put my money on the counter as I counted it out instead of putting it in her hand? I swear that I was so intent on getting money out of my wallet and making sure I had the correct amount I wasn't paying attention to anything else. As it was, a $20 bill fell out of my folded money when I first got it out--I'm sure you get the picture. She said I saw her hand out and it was disrespect. It got so bad that she told me my mother didn't raise me right (I'm 65 years old) 'called me the "B" word that ends in "itch"and got 3 other customers involved that were behind me in line. One of them said it was racial and another said that I just didn't want to touch her. I couldn't believe what I was hearing. I was just trying to get the right amount of money out of my wallet. When I finally looked up, I realized her hand was out. I just thought she wasn't paying attention or that she possibly thought I was taking too much time. After laying the money down on the counter, I visually counted it again, looked up at her and seeing her hand out, I told her it was the correct amount. It was at that moment that I realized that something was wrong. She placed my bag to the right, took the money off of the counter and said nothing. I stood there for a minute trying to decide whether to ask her what was wrong, then picked up my bag and walked to the door. It was at that moment that she lost it. I'm still clueless about the disrespect issue, but I'm also still very upset about the whole thing. Yes, I did have her call the person in charge (asst mang). The asst mang said she was in the back, so all she could do was report it to the manager the next day and the manager would watch the store tape. However, the asst mang did hear her call me the "B" word. She told the cashier to be careful, but said nothing to me. I gave her my number and asked her to ask the manager to call me after viewing the tape. So far, I've heard nothing from her.

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AsksForRespectfulService
US
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Apr 14, 2014 6:43 pm UTC

It is poor business because they were refusing to take legal tender, simply out of laziness. And Redhatter, what bank do you go to that doesn't take legal tender? Their central bank created it, they're obligated to take it.

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Daddy For Hairy Pussy
Canonsburg, US
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Apr 14, 2014 4:45 pm UTC
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Anyone who refuses pennies off of a little boy is cruel

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Daddy For Hairy Pussy
Canonsburg, US
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Apr 14, 2014 4:43 pm UTC
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Anyone who refuses pennies off of a little boy is cruel and should roast in hell

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truth is mine
Philadelphia, US
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Apr 14, 2014 4:03 pm UTC

if customers in line wanted to help, why didn't they take the pennies and pay the boys?

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Daddy For Hairy Pussy
Canonsburg, US
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Apr 14, 2014 2:18 pm UTC
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Yes karen you need to file a complaint with the Better Business Bureau, I've filed many complaints with them it's your right to do so.

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4:39 pm UTC
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Dollar General poor everything

First of all Its a mess, Sec there were 6 people waiting in line and the one out of 4 employees that were waiting on people talked to her friend for a good 5 mins while the other employees just stood behind the counter. As I got closer I noticed that they were not putting our stuff In reg store bags they were using the cheapest crappist GARBAGE bags. Well when I went to pick up my bag with my stuff that I just purchased my fabric softener hit the ground and splattered every where the 3 glass candles I purchased shattered on the ground and the rug powder open and landed in the softener It has to be one of the worst Dollar General I have every been to!

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kate kastorff
Ashburn, US
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Apr 14, 2014 10:01 am UTC

I do not appreciate Dollar General's draconian methods of checking ID when buying alcohol. I am a senior citizen and clearly above the age for being carded. My fiancée and I went into a dollar general to buy alcohol for a party. We showed our ID but asked the employee not to put our personal information in the computer. We are elderly and do not want our personal information out on the web, especially since Target was hacked recently. The associate refused us the sale in front of all the people in line behind us. Her reason was because I didn't want her to put my birth date into the computer. I am 60 years old and I have never in my life been refused a sale on anything. She took our alcohol and put it on the floor. She said, "I don't have to sell you anything for any reason." This was enough for me to never spend another dime in a Dollar General again. I have a business in this area and I tell everyone who comes in my shop what they did. I hope their method of harassing people who are legal to buy alcohol comes back to bite them in the ###. I hope they go bankrupt.

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2:24 pm UTC
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Dollar General beligerant, ignorant, managers

March 29, my 4 year old and myself were in the store to celebrate her achievements in school, when she had to potty. I told her to hold it cause there was no public rooms. When she could hold it no longer I asked the cashier, and was told to go in the back of store. There was so much clutter we couldnt find the restroom, so I took my daughter into a filthly mop room and she pottied in the sink, it was so filthy I had to hold her up to potty. Finally a male came out of the restroom we didnt find and the manager asked us what we were doing, trying to steal cause we were not supposed to be back there. I replied, nothing we're done. She said I hope u didnt potty in the mop bucket. Then I replied, if she did then call the police, and she did. The manager who wasnt involved pulled up as we waited patiently for the police and I attempted to tell her about her ignorant ### assistant manager and she told the police that I was beligerant. I said u dont know what I was u just pulled up and you were not here... Im upset at this time by the way my daughter and I was treated and verbally assaualted by what seemed to me at the time, black while trying to potty, you have some nerve accusing us of any allegded wrong doing.
So, now im accusing the two managers and dollar general for "conspiracy to commit fraud/sexual harrassment!" my lawyer will be with u shortly... P. S. . Fubar

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7:10 pm UTC
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Dollar General empty shelves box carts everywhere

Every time I go in there is Dolly's everywhere full of unopened boxes. The shelves
Are always empty. Unless there are unopened boxes sitting on them. The clearance isle is like a big free for all there is stuff everywhere very unorganized. If u want to look on the shelves you have to move those dolly things they have full of boxes. It is utterly ridiculous how poorly a store is being "managed " something really needs to be done ASAP. This location is great for most of us we don't have to go through all the traffic when we need something. But if the store never has anything it does us no good.

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Update by Concerned shopper 123
May 01, 2014 11:38 am UTC

You are a rude b****. I already have stopped going there but your damn information but don't tell me what to do and what not to do. There is other people that I can go to the complaint and trust me I will.

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12:42 am UTC
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Dollar General food is unsanitary

My daughter was trying to fix her self some tomato soup and there was something in the soup. It was disgusting! I have taught my children to always look in them first and thank goodness she did! I have photos of it but you won't let me attach them!

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The1mystique
La Crosse, US
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Jan 31, 2018 3:34 pm UTC

My girlfriend has also discovered the dual labeling issue!

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jjjjjudydavidson
Holmen, US
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May 11, 2016 2:49 pm UTC

Okay, I don't believe what I am seeing. The Company that carries Venice Maid Foods; had a little surprise for me. There is another label under the The Venice Maid Foods. It's Clover Valley Condense Tomato Soup. I have never heard of such a thing. To see the complaints of what people had said about Clover Valley, should I be worried, that there could be things in the can that are not suppose to be there.

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I visit the Dollar General store quite often or rather I did. Having said that I made a visit on yesterday 6MAR14 and to my dismay nothing has changed. The shelves are still empty and dusty. This has come about since the manager has changed to whomever the female is, that's never there. Boxes are on the shelves unopened which has never been like that. I...

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I went in the dollar general store on march 4, 2014 alittle after 10am. I purchased a box of motrin which was 6 dollars. I paid and left. I was carrying the motrin in my hand. The parking lot was a sheet of ice as well. I was walking and a cashier came out and said mam you need to come back, you didnt pay for that. It caught me of guard and I said well I...

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9:30 pm UTC
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Dollar General rudeness

I spend a lot of money at the Dollar General Store. This is the second time that my son was denied to use their restroom. I spend hundreds of dollars there each and every month. I work and I do not receive any government assistance. The shelves are always empty boxes are all through out the store. The restrooms are always out of order. The store is filthy and the employees are very rude. I will not be spending another penny of my hard earn money here ever again. All of my family lives in or near Independence. I will spread the news about this store on Facebook and let others know about how this store operates. My son has a medical problem and when he has to go to the restroom he can't hold himself. They won't ever have to worry about me or any of my family and friends ever doing business with them. The next I need something from a store I will drive 15 miles to WalMart. At least they will thank me for my business and have restroom available, stocked shelves, nice employees and a clean store. Also another problem at this dollar store is the check out lines are always slow they cram and throw items into a bag and they just don't care it you forget your bag or not. The cashiers are always way from their registers and you have to wait on them

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walkinnomore
Junction City, US
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Mar 04, 2014 9:11 am UTC
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It's a "dollar" store, don't know what you expect. Here, people tear and rip their way through everything on the shelves in a matter of minutes while their children open and play with the merchandise on the floor...then another customer comes in and no time to clean up after the kids and empty boxes. Usually a store is staffed with one person who is left to do it all. Bathrooms are off limits because of only employee working in the store and also a business does not have to let you use the bathroom unless food and drink are served in the establishment. Not sure what you're thinking here: if you're not poor, and you're unhappy with the service, and your child has frequent accidents, why shop there? There are lots of rude and mean customers out there too! :) And, as far as Walmart...that's who I thought you were talking about in the first place. You won't be happy there either.

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Dollar General Glass in product

Purchased a jar of Clover Valley grape jelly and peanut butter from Dollar General. It was the "Goober" imitation of the two mixed together. I made a sandwich, took a few bites and my last bite bit into something really hard and thought it had broken my tooth. I spit it out to discover a half inch shard of glass! I am so glad that it was not the sandwich that I had fed to my grandchildren or the outcome could have been much worse. I have reported the problem to the FDA and Dollar General. Hoping this matter will be taken seriously to avoid any potential problems in the future. I

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Grabapen2
Albuquerque, US
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Jun 18, 2014 12:13 am UTC
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I have been out of work due to surgery, and your oatmeal has been amazing! Quaker does not compare... Nor does any other brand. I just thought someone should know they are appreciated.

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It is a travesty when the day comes that a corporation attempts to cover up mistakes made by their district/regional managers by getting rid of the 'disposables' who know what happened in a store. One year ago there were nine employees who worked in Store #222 with Heather Azcatzl under the District Manager, Roy Singley. Today there only remains two of...

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On Monday, Jan. 27, 2014, I entered the Dollar General store to purchase deodorant and after school snacks for my son. The first item I retrieved was the deodorant. When I picked it up and started walking toward the other side of the store to get my son some snacks, I kept hearing a woman shouting loudly, “MA’AM! MA’AM!” The woman said it numerous time...

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Dollar General had there blue star toys on sale for $.25 starting 1/21/14 and they won't honor it at that store. They wouldn't even scan the item. The cashier said The price is 5 zero zero. Rudest store in our small town.

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Dollar General prices always wrong

I have been into the store in Lafayette several times and I REFUSE to ever go back there. The past few times that I have been in there I have had many issues with this store. One night I went in to the store for a gallon of milk and there was no milk in the fridge..I walked into the store and there was a younger guy that was standing at the cash register texting and I asked if they were out of milk and he said yes we are we must be. I walked around the corner and there was milk out but had just not been placed on the shelf in the cooler. He advised me I could not buy that because it was not priced. I walked into the store again maybe a day or two days later looking for dog shampoo again the same young guy standing at the cash register texting and guess what no dog shampoo so again ..I dont know why I even asked but yes of course we have some that came in but we have not put it on the shelves yet. Bread? Yep same thing...so he is standing around texting meanwhile customers are walking out empty handed because WHY? Aain I walk into the store..different person different problem...and there are some small water falls sitting on a rack with a sign that clearly says half price. I go to the register and it rings up full price. So I tell the clerk and what do I get? Oh that shouldnt be over there. Of course there are others still sitting on that shelf but I'm told I'm sorry but I cant honor that price. Again I walk into the store and I see some candles marked down on sale on the rack (they were the only thing on the rack) go to the register and guess what? WRONG! they again had been placed on the wrong rack and NO! we cannot honor that price. So again FOR THE LAST FREAKING TIME I go in and there is febreeze on a shelf item marked as $1.00 clearly plain as day the only thing on the shelf where its marked $1.00 and I go to the register NOPE ! wrong price ...so I told the cashier are you freaking serious? It's right over there marked $1.00. She looked at me like I was an idiot and she did not believe me. So I walked her over there myself and what do I the customer get? Oh I dont know how that got there. But AGAIN WE CANNOT HONOR THAT!That seems to be their all time favorite words. So at this point yes I am pissed! I pay for my things and leave but as I was leaving the cashier thought it to be appropriate to make fun of me "for thinking I was getting something for nothing"...WOW! So should this tell me to NEVER believe their prices? Maybe their advertising is a LIE too. SO I have came to the conclusion yes Walmart is an inconvienience as a quick stop, yes there are people in there who are totally inappropriate but you can bet your bottom if I walk in there and grab something with a certain price on it that they will HONOR that price and NOT make the customer look stupid over someone else s mistake. I might have to pay a little more for some things but all in all the price is TOTALLY WORTH IT!.

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Deborah McCarrell Stringfellow
Clarksville, US
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Jan 28, 2023 12:00 am UTC

Family Dollar is starting to look good

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Deborah McCarrell Stringfellow
Clarksville, US
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Jan 27, 2023 11:58 pm UTC

I go into my local Dollar General store and buy 24 cans of Friskies cat food. The bar code on the shelf says 70 cents. I ring up my own groceries and when I get home I look at my receipt and I was charged 95 cents a can. They have a sign on the register that states that whatever the price rings up, that's what u pay. I am returning to the store tomorrow and I better get a refund for the difference or I'm reporting this to the BBB

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Joelle Missildine
New Haven, US
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Dec 27, 2022 10:35 pm UTC

You are so right! Every single time I visit this place I have to check and recheck that the prices come up correctly because they rarely do. They overcharge on almost everything. I’m beginning to think it’s store policy and they are just that scummy.

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Lonnie Krenn
Cleburne, US
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Nov 02, 2022 2:58 pm UTC

I have to rechect the prices of every item I buy at Dollar General in both stores close to me. They have overcharged me nearly every trip. Sale prices that are marked on shelves are particularly vulnerable to overcharge. They keep telling me that the prices have not been updated in the system. I really need to report this, but don't know where. Last night ther was a box of blueberry donuts that showed a sale of $2.50. Regulate price was $4.50. I bought 2 boxes and sure enough, was charged $4.50 each. That was the only thing I bought that trip.

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Stephanie P Elg
US
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Oct 29, 2022 8:12 am UTC

Every time I go in there the posted prices are as much as 25-50% lower than what it rings up. I asked a cashier what to do about it and she told me to take a picture of prices and the have to adjust them at the register. Are you freaking kidding me. Since it’s the closest store to me I have to go in there often. I now take pictures because I’m continually being overcharged. The sore cashiers says it corporates fault because the don’t have time to change prices. Some things like cat food is double the .70 sign that’s been up for over a year now. It’s being done intentionally by corporate. Also some items never have a price and I was told DG doesn’t post prices on seasonal items. They are crooked and corrupt. It’s not just one it’s the same in all of them in Hickman County Tennessee.

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Lili Hennessey
McKeesport, US
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Aug 30, 2022 11:06 am UTC

Dollar General in Pa . No one is changing shelf prices! When you go to the register everything is .50,.75,or dollar more! It is so frustrating! When you leave and look at your receipt it is just ridiculous! Ice cream was marked 4$ nothing else on that shelf . I was charged $7 that's when I went back in and it took them 20 minutes to go back and look! Bad business!

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crystal Davey
Jonesport, US
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Aug 31, 2022 9:48 pm UTC
Replying to comment of Lili Hennessey

Same at my local DG as well... I live in Harrington, Maine. EVERY time I go I notice it and they won't change the price and honor what it says on the tag... Frustrating!

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Stephanie P Elg
US
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Oct 29, 2022 8:14 am UTC
Replying to comment of Lili Hennessey

I know, it happens to me every time I go in there. Cashier at one of the stores told me to take pictures of the shelf prices and they would adjust them at the register. We should not have to be doing that! It’s been going on for over a year at least that I’ve noticed so I now have to take pictures of everything I buy in there which is absolutely absurd.

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Sabrina Morningstar
Wilkes-Barre, US
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Dec 13, 2022 9:26 am UTC
Replying to comment of Lili Hennessey

As a former employee. It took so long to get the new price tag strips. We are slowly but surely getting the price strips up. I had noticed that we cannot override alot of items due to the increase of price overrides for items. We do honor the price tags thats there only if we are able to over ride the price on the register. We get customers mad if we cant do returns without their reciept due to increasing scams.

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TraBk
Birmingham, US
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Aug 26, 2022 4:17 pm UTC

Prices have been ringing up incorrectly multiple times and on multiple items. Now that I have noticed I’m more careful and I get a refund, but it is such a pain and bad business that I don’t go much anymore.

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Denise L Edwards
Charlotte, US
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Aug 21, 2022 12:21 pm UTC

The dollar general store in Kittrell NC are cheating people every day. Items are ringing up more than the shelf price. Something needs to be done about it. With everything going up and the salaries are not. We go to the dollar general not only because they are convenient but because we can usually save money, but not when they are over charging at the register! Something needs to be done done or they are going to loose business.

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Stephanie Moorexoxo
Whitney, US
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Jun 29, 2022 5:03 pm UTC

Dollar General is a scam. They ALWAYS have the wrong prices. I think they never change tags..which should be done weekly.

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DacEasy Repair
Loganville, US
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Dec 27, 2017 11:22 am UTC

I went into Dollar General and picked up 6 items. Of the 6 items, 4 had incorrect prices. She gave me a discount for the price difference but I am on to the " Dollar General Scam" now.

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5:40 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dollar General no refund

Dollar General Store# 3736
3513 New Boston Rd
Texarkana, TX 75501

Incident Date: 12-29-2013

On 12-29-2013 at approximately 2:15 my daughter and myself entered the Dollar General to refund items not working/ not needed. I encountered Ms. Margie (no last name provided) for the refund. At this point the entire transaction I was attempting went completely down hill. I presented Ms. Margie with 3 items: Dramamine (unopened w/ receipt dated 11-26-2013), Surge Protector (opened w/ receipt dated 11-29-2013), and Car Charger (opened w/ receipt dated 11-29-2013). When I initially presented the items she stated she will refund the Surge Protector and Car Charger but not the Dramamine. I then asked why are you not refunding the Dramamine? She stated it is over 30 days and I don't usually take back medicine after two weeks. I then asked what is Dollar General's Policy for returns. Ms. Margie stated it is my discretion. I then asked again what is Dollar General's Refund Policy. She provided no answer and stated she could call someone. I stated to her that I will wait while she contacts her Regional Manager. Ms. Margie went to the back of the store and I wanted several several several minutes. Ms. Margie made her way back to the front of the store and stated she has called a couple different Managers and Regional Manager and she is not going to refund none of the items. Ms. Margie advised me to go to another Dollar General and refund the items. At this point, I asked for name first and last--she only provided the first and when I asked for her last name she ask me to leave the store -- while stating she has paperwork to do.

After this situation I contacted the customer service hotline (Reference# [protected]) at 2:56pm. The representative on the customer service hotline stated I would receive a call in 48 hours. It is currently passed the 48 hour time frame and I have received no call from Dollar General.

This entire situation is confusing. I simply want to make a return. I have my receipts. Ms. Margie was very unpleasant and unwilling to provide sound information regarding Dollar General's refund policy. PLEASE REVIEW THE SURVEILLANCE FOOTAGE TO SEE HER DEMEANOR AND ATTITUDE TOWARD ME THE CUSTOMER.

In addition, the associate Ms. Angie witness the entire incident.

Dollar General has dropped the ball completely when it comes to satisfying the customer

Disgruntled Customer,
Tammy Henry

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