I am truly disappointed with this company. I pay $206 every month to store my belongings with the expectation that they will be handled with care and professionalism. However, when my furniture was delivered today, my 85-inch television was completely broken, and my bed frame was also damaged.
I immediately contacted the company to file a claim, but shortly afterward, I received an email stating that my claim had been denied. This is unacceptable considering the amount of money I pay monthly for storage and the trust I placed in this company to protect my property.
I expected much better customer service and accountability. I would not recommend this company based on my experience.
Claimed loss: demolished
Desired outcome: need my furniture back
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