CB Hotels and Accommodations Choice Hotels

Choice Hotels review: Lodging

Resolution111! of US

May 16, 2026 8:03 pm UTC

Verified customer

Featured review

Subject: Formal Complaint – Unsanitary Room Conditions, Bed Bug Exposure, and Service Failures

To Whom It May Concern/Management Team

I am submitting a formal complaint regarding serious unsanitary conditions and multiple service failures during my recent stay at your Sleep Inn property.

I checked in on Friday evening, May 15, 2026. On Saturday morning, May 16, 2026, I observed multiple signs consistent with a bed bug infestation, including blood spots on the bed sheets and a blood trail on the ironing board. I also began experiencing itching consistent with bites.

Immediately upon discovering these conditions, I attempted to contact the front desk, but there was no answer. When I used the in-room phone to call again, it was not operational and had no dial tone or functionality. This created a safety concern, as there was no working phone available to reach hotel staff. I was forced to use my personal phone to report the issue.

I was moved to another room; however, the issues continued to reflect a pattern of neglect. The initial room also had a non-functioning refrigerator, and the phone had stopped working prior to relocation. The new room also did not contain a working phone, requiring me to request one be delivered.

Additionally, I was informed by another guest (a mother traveling with children) that she had been moved multiple times due to similar biting and discomfort, suggesting a broader unresolved issue within the property.

Out of concern for contamination, I had to take extensive precautions with my belongings due to possible exposure.

I am currently in between residences and booked this room specifically to have a safe place to rest and recover while on antibiotics. This stay was necessary for my health and stability during a transition period. Instead, I was subjected to unsanitary conditions, lack of sleep, and significant distress.

These conditions fall well below acceptable hospitality standards. I am requesting a formal investigation into this matter and appropriate compensation for the disruption, distress, and failure to provide a safe, habitable room.

Please respond as soon as reasonably possible with how this will be resolved.

Sincerely,

Charlene Keith
Location: 5208 Page Rd.
Durham, NC
Affected Room number: 119
Days booked: May 15, 2026 - May 18, 2026

Desired outcome: Compensation due to everything that transpired. Please respond via email at [protected]@gmail.com for photos and videos as this site continues to site an error with each upload of supporting evidence.

Confidential Information Hidden: This section contains confidential information visible to verified Choice Hotels representatives only. If you are affiliated with Choice Hotels, please claim your business to access these details.

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Choice Hotels Contacts

Choice Hotels phone numbers

132 400

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Japan

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Choice Hotels emails

webmaster@choicehotels.com

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Confidence score: 100%

Support

Choice Hotels address

6811 E Mayo Blvd, Suite 100, Phoenix, Arizona, 85054-3119, United States

Choice Hotels social media
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May 19, 2026
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