America Car Rental review: Refund for cancelling reservation well in advance.

On August 11, 2025, I reserved a vehicle online with America Car Rental under my husband’s name, using my credit card for October 27, 2025, to November 03, 2025. Ten days later, on August 21, 2025, I cancelled the reservation because I decided I did not need a car in Guadalajara. The Customer service representative who replied asked me for banking information to process my refund. I responded that I paid with a credit card and asked if they could just reverse the credit card payment, to which they replied that they needed banking information to transfer the money to me, which I found strange since refunds on credit card payments are always done via a reversal to the credit card, in my experience. So I filled out the bank information for the credit card instead of my personal banking details, since giving them my private bank information seemed fishy.

In the following months, I continued to follow up on the status of my refund, to which every response I received said the same thing: that my refund is still being processed. Our vacation to Guadalajara came and went, and still no refund. When I followed up again in December of 2025, I received a response telling me that a refund can not be issued to the credit card and that I must provide them with a personal bank account, which upset me because they did not tell me this when I gave them the credit card banking information months before. So I provided them with my personal banking information. Since then, America Car Rental has yet to provide me with a refund. Every time I follow up on it via email and WhatsApp, I keep getting told that it is still being processed and that they are requesting it be “escalated”. This is the reply I always get, but in reality, nothing is being done. Sometimes it takes days for America Car Rental to respond to my emails, or they just stop responding on WhatsApp. My last two emails were just completely ignored.

It has now been over nine months since I started the refund process, which was approved, but for some reason, they seem to be delaying the process and not giving me any information other than repeating the same thing to me and apologising. I feel that America Car Rental is just stalling until I give up, so that they won’t have to issue me a refund.

This experience with America Car Rental has taught me a valuable lesson about reading reviews before doing business with a company. It is hard to enjoy your trip when you are being deceived by a dishonest company with which you did business. What should’ve been a simple transaction with America Car Rental has become a long, drawn-out process that will forever be stained by their dishonesty.

Any negative comments from clients about their negative experiences on any of their social media sites are deleted from the view of anyone else to make it seem like their business only gets good reviews. They are only visible to the ones who left the comments, but invisible to anyone else. This is very deceptive and only shows what an underhanded business this is. Every time you contact them for a status update, they will just tell you that your refund is still being processed and that they are going to escalate your claim. This is false. They just repeat the same thing over and over again. It's been 9 months for me, and my refund is "still being processed". Do not trust this company, as they will only keep your money and continue promising that your refund is being processed.

They always give generic responses to their negative reviews and ask that you contact them via email so they can resolve the issue, but they just repeat the same thing about escalating your claim while in reality doing nothing. They always tend to respond with the predictable sentence asking that I contact them via email to resolve the issue, but they will simply continue to repeat the same thing until I give up, so that they can keep my money.