Accredo Health Group

I have a very serious health condition and need to have a specialty injection to stay out of the hospital. I agree with everyone that has left comments. It is very frustrating to talk to someone on the phone for 45 minutes and not get any where with them. Over the past MONTH I have spoken to at least 10 company representatives and everyone has told me something different about why I am not getting my medication. People's LIVES are at their mercy and they just don't care. I am filing a complaint with my husband's company that has paid Accredo to manage prescriptions. Doctors should be the ones telling us what we need to take, not insurance companies!

I have been going through hell ever since I was forced to use them to receive my RA medication in February of this year. They NEVER return phone calls after promising to have a supervisor call you back and they will escalate the matter. Liars. They charged over $5, 555 to my Amex without any prior authorization or me ever giving them the card number. Since I had used ExpressScripts in the past, they took it upon themselves to use the card I had on file with them without any prior notification to me they were even associated. It is now past mid October and I am having to make multiple phone calls every time each consisting of 2 to 3 hours at a time getting on the line with my insurance company and Accredo trying to get them to continue to fill my scripts. It is unimaginable that they can treat paying customers this way and we are forced to deal with them because of the crappy insurance company.

someone needs to read above and realize that this company is horrible and unable to answer questions. I have never been given such a runaround in my life. I have contacted the office of the president, the pharmacy, customer service, supervisors and not one person got back to me or had any type of answer for me. i will give them credit for being able to read from their screen, however the same responses after a week is sickening. Excutives of this company should be ashamed and their lack of care and follow through is horrendous

For a pharmacy that deals in medications to stop premature birth they ARE THE WORST! 4 weeks to process a medication that aims to keep my baby alive? REALLY! Total phone tag for 4 weeks and STILL DIDNT GET THE MEDICINE!
Having to pay $4, 000 (YES 4 THOUSAND) dollars because a pharmacy cant get it together to process the prescription! CLOSE UP SHOPW AND GET OUT THE BUSINESS YOUR IN BEFORE YOU KILL MORE PEOPLE! B/c Im SURE a death has resulted from this companies carelessness!

Worst customer service ever. Have been trying to get meds for 2 months. Each person you talk to her is worse than the last. Forced to use this provider by Medco/Express Scripts. Hope they got a real "bargain" when they contracted with Accredo. Have been promised medication delivery at least 6 times, and have yet to get it. When I asked to speak to a manager, I was connected to the office manager. Various excuses given from needing prior authorization or quantity override to it being "too soon to reorder. " I never received the product in the first place. I can't remember being this frustrated. The reps really aren't familiar at all with the products and seem to have little appreciation for the fact that you may actually really NEED the medication at hand.

Terrible service; terrible experience. Sooo frustrating... until I called and told them (and actually was) recording the call. Don't know if they just got their stuff together or if letting them know I was recording made the difference but I'm telling you that as soon as I did that, no more run around, medications started coming on schedule, no more telling me that they had no record of an order after I had previously spent half an hour on the phone with them, etc. Just start recording the calls and let them know it! Hopefully that will bring you some success.

I have to agree with you. We had the same experience when I was attempting to get a specialty medication delivered to my husband. First we had to appeal, which took months, then it took several more weeks to get it delivered, then we were charged two different co-payments ($100 and $300) and when I asked why two charges, no one could explain! They said they would fix it and it ended up with $400 more dollars being taken out of our bank account, even though they had never been authorized to do this! I have never experienced such poor customer service in my life!