1000Bulbs review: Poor customer service

Bought a bulk order of PLT high bay fixtures for a 70,000 sq ft commercial facility. The failure rate was systemic - not a few duds, a problem across the batch. What followed was a months-long exercise in vendor evasion that ended with a refund on roughly 65% of the order. The remaining third we absorbed as a loss.
Rather than refunding the order and pursuing reimbursement from the manufacturer themselves - which is how a vendor should handle a defective product claim - they insisted on running the warranty process while we waited, with no refund in the interim. They also required us to pay licensed electricians to uninstall the failed fixtures before any return would be processed. When we raised reimbursement for that labor, the conversation went silent and was never addressed.
They refused to refund any fixture that couldn't be returned in original, unaltered packaging - a standard effectively impossible to meet after fixtures have been installed, wired in, and pulled back down from a 25-foot ceiling. We ate the cost on every fixture we couldn't physically produce in original condition, even though they failed for the same reason as the ones we could.
On the return paperwork itself, the official return reason was categorized as "Commercial Customer Error - no restock." A documented vendor classification placing the blame for a batch-wide defective product failure on the customer. That single line tells you everything about how this company approaches accountability.
The process closed out with a same-day noon deadline to retrieve two boxes deemed "non-restockable" - boxes of defective fixtures we had already returned because they were defective.
Roughly a third of a defective bulk order absorbed as a loss. Uncompensated labor. A return officially blamed on the customer. Every step of the post-sale process designed to push cost, labor, and risk back onto the customer. If you're sourcing at volume for a commercial facility, look elsewhere.